I am beginning a design that will need to be implemented and supported over the next seven years. What is Acromag's policy on the end-of-life of their products?
Great lengths are taken to accommodate the needs of our OEM and military customers that demand stable designs with long product life cycles. Our goal is to design for an expected life cycle of ten years or more. Acromag design engineers achieve this 10-year goal by starting with careful selection of parts and the availability of second-source suppliers. When necessary, Acromag has made "lifetime" buys for parts that have been discontinued to ensure that we can still supply boards for our existing customer base years into the future. And in other cases, Acromag has redesigned boards to maintain form, fit, and functional equivalency.
Acromag works hard to maintain close relationships and consult with our customers to provide long range notification when a products nearing retirement. Customers are typically contacted twelve to eighteen months prior to discontinuing a model. Although Acromag makes every effort to accurately estimate a product's end of life, it is not always possible. Constant changes in part availability are an ongoing challenge. Acromag tries to maintain generous part inventories to compensate for cyclical short-term part shortages. In addition, Acromag keeps very close relations with their major suppliers to help prevent forced product terminations due to unforeseen part shortages or discontinued components.
In addition, Acromag maintains the documentation to repair products for a minimum of 7 years from the date of EOL. Acromag also attempts to maintain an inventory of parts to repair boards for this period. Unfortunately, this is not always possible due to the degradation of some part over time.