 Placing an Order
Orders are placed with your local Acromag Sales and Engineering Representative or directly with our factory headquarters in Wixom, Michigan, USA via Internet, letter, telephone, or facsimile. Your order should include the complete Acromag model number, any options, quantity desired, shipping and billing addresses, purchase order number, and desired method of shipment. Standard delivery is stock to three weeks, typical. Please request the shipping date(s) that you need. Please include your name, telephone, and facsimile numbers so we can contact you in case we have any questions. Upon receipt and acceptance by Acromag, you will receive a prompt confirmation of your order.
Prices
Prices for Acromag products are shown in price lists and literature. Additionally, prices may be specified on a current quotation or other written agreement with the Acromag factory. These agreements must be in force at the time of acceptance, and order confirmation by the Acromag Factory. Quotations from our Sales and Engineering Representatives are for "estimating purposes only" until confirmed by the Acromag Factory.
PLEASE NOTE: Quoted prices do not include shipping charges, or insurance in transit. Additionally, they do not include sales, use, excise, or other taxes and charges that may be imposed. Such charges are subject to an increase equal in amount to any amounts Acromag is required to collect or pay upon the sale or delivery of the items purchased. Errors are subject to correction. Published prices and specifications are subject to change without notice. Formal factory quotations are normally firm for 30 days, unless otherwise specified.
Credit Terms
Credit terms are granted at the sole discretion of Acromag, and full payment is due Net 30 days after the invoice date. Unless credit has been approved in advance, buyer agrees to accept delivery and pay cash on or prior to delivery. Invoices are issued when goods are delivered to the carrier. Invoices not paid within thirty days of the invoice date will bear interest at 1.5 percent per month (18 percent per annum) on the unpaid balance from the date of delivery to the date of actual payment. Shipping charges are added from point of origin: which is F.O.B. the Acromag factory in Wixom, Michigan, USA.
Credit Cards
Visa, MasterCard, and American Express are accepted.
Delivery
Delivery dates are given as best estimates at the time the order is confirmed and accepted, but are not guaranteed. Acromag is not liable for damages resulting from late delivery or due to conditions beyond Acromag's control. The time of delivery is when the equipment is available for pick up by the carrier. In the absence of specific shipping instructions, Acromag will select an appropriate carrier, but such carrier will not be the agent of Acromag, nor will Acromag assume any liability regarding the shipment, including risk of loss or damage to the goods in transit. It is agreed between the buyer and seller that risk and title to the goods passes to the buyer upon delivery by Acromag to the carrier, subject to a purchase money security interest retained by Acromag until payment of the full purchase price to Acromag.
Limited Warranty
Acromag warrants all instruments it manufactures to be free from defects in materials and factory workmanship to the original buyer. This warranty is contingent upon proper use of the equipment, and does not cover equipment that has been modified or has been subjected to abusive physical or electrical stresses. Acromag agrees to repair or replace, at its sole discretion, any instrument that fails to perform as specified within 18 months after date of the original shipment from the factory, or 12 months after the date of installation, whichever date comes first.Acromag offers a 5-year warranty on many products effective from date of shipment. Contact Acromag for information. Warranty for items that Acromag purchases from other manufacturers, and resells is limited to the warranty extended to Acromag by their respective manufacturers, and buyer agrees and accepts such limitation, and further agrees to hold Acromag harmless for any claims or damages beyond such limitation.
Limitations of Liability
The above warranty provides the exclusive remedies in lieu of any other warranty, including but not limited to Warranty of Merchantability, Fitness for Particular Purpose, and Fitness for Ordinary Purpose Used or Purpose Intended. Acromag's sole liabilities and Buyer's sole remedies under this agreement are limited as provided in the Warranty by repair, or by replacement, or by refund of the purchase price. Acromag shall not be liable for any direct, indirect, consequential, or incidental damages resulting from defects in any instrument, equipment, product, or service, nor for failure of delivery in whole or in part, nor for injuries resulting from its use or for any other causes.
Substitutions and Modifications
Acromag reserves the right to make substitutions and modifications in the specifications of equipment that do not materially or adversely affect the performance of the equipment.
Changes in Orders
Customer changes in orders, delivery dates, specifications, calibration, cancellations, or other alterations, which affect Acromag production, engineering, or scheduling, are subject to added charges as determined by Acromag.
Returns
New equipment may be returned within 30 days of shipment with prior factory approval and upon the assignment of a Returned Material Authorization number, RMA number, by Acromag. This number must be clearly shown on the return package(s). RMA numbers are valid for 30 days from date of issue. New items in factory sealed containers which are less than thirty days old after shipment may be returned for credit, less a minimum restocking and testing charge of twenty percent of the list price upon factory approval only, provided the customer pays all shipping and handling charges. Specially ordered, or modified goods, or goods which have been used or have been unpacked from the factory-sealed containers, or goods which have been shipped more than thirty days prior are not returnable.
Packaging and Documentation
All Acromag instruments are placed in anti-static bags and individually packaged in high impact corrugated cardboard containers suitable for domestic shipment or overseas air shipment. Each package contains appropriate instruction sets including specifications, mounting details, installation and operating instructions, and electrical connections. Please request a quotation for additional instruction sets, reproducible or certified drawings, recommended spare parts lists, special documentation, copies of test documentation, export packaging, and export documentation if required.
Quality
All Acromag products undergo rigid quality control procedures to ensure compliance with our published specifications. Customers are welcome to observe our standard inspection procedures at a nominal charge. Factory inspections requiring special tests, documentation, or procedures not normally part of Acromag's standard procedures, are subject to additional charges.
Service Policy
Units within the warranty period returned for repair, test, and recalibration are serviced at no charge in accordance with the terms of the Acromag warranty policy. The Customer pays all transportation and other charges to the factory.
Units out of warranty returned for repair, test, and/or recalibration are handled on a time and material basis. If requested, or if costs exceed 50% of current list price, Acromag advises the customer prior to making the repairs. Such repairs are performed at the customer's expense. Typical test, recalibration, and repairs are 25% of the instrument's current list price or $100 minimum, whichever is higher. Transportation charges both ways are at the customer's expense.
Please be sure all returns are shipped with the following information included.
- "Returned Material Authorization," RMA number, clearly shown on each package. Please call Acromag at (248) 624-1541 to obtain your RMA number.
- Your company Name with Billing and Shipping Addresses.
- A complete description of your problem, or re-calibration data.
- The contact person at your company, with their telephone and facsimile numbers.
Non-Warranty returns additionally need your Purchase Order Number.
Please pack your returned instruments in their original shipping cartons, or in equivalent strong protective shipping cartons. Please address your package(s) to: Repair Depart., Acromag, Inc., 30765 Wixom Road, PO Box 437, Wixom, MI 48393-7037, USA
Ordering Literature and Documentation
Instruction booklets $15 each (Net)
Certificate of Compliance, No Charge
Test Data Certificate $50 per line item (Net)
On site inspection $100 (Net) first hr. $50 ea. add'l hr.
Manufacturing Quality Audit Consult Factory
Modification of Terms and Conditions
These terms and conditions shall prevail notwithstanding any proposed variation or addition which may be contained in any order or other written document submitted by the buyer for any equipment sold. Any deviations or additions to these terms and conditions must be in writing and are not valid unless confirmed in writing by an authorized officer of Acromag.
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